MG
Marc G
1 reviews | Active since Jun 2016
21 Mar 2022, 09:05
Vodacom…. Seriously lacking
Took a WiFi contract through the online call center,the consultant gave me incorrect information about the package a was told that I would be debited at the end of April. Ha ha. Was debited with in three days for something that wasn’t even connected. Sent customer care a email that took five days for a response. Now it takes two weeks to get my money back. Really Vodacom…. You should change your marketing to ….WE ARE NOT THE BEST SO TRY THE REST.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Mar 2022, 12:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Mar 2022, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Mar 2022, 13:11 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply21 Mar 2022, 13:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,