Vodacom seriously disapointed me

It is with a heavy heart that I am forced to publish my disappointing engagement with Vodacom since I have been a loyal Vodacom client for over 10 years now. Over the past 10 years my relationship with Vodacom has been steadfast, no other service provider could even come close and I would not hear off it. Vodacom has seen me transcend from high school student to university graduate to my current professional career. I even went so far as to put my money where my mouth is and acquired shares in Vodacom. When I moved to an area that has ***** Vodacom coverage (still has bad coverage), I persisted. So when my phone unexpectedly broke last week Thursday, there was no guessing which service provider I approached. I dint even research any other service provider for comparisons. I went straight to the Vodacom website and placed my order online. This is where my problem started, I received no communication from the online team 48 hours after placing my request. When I called they could not find my request. Eventually I did a new application via telephone and was approved. I was promised next day delivery for Tuesday, today is Thursday after 5 so its still wont be today.....No answers!