JB
Johan B
1 reviews | Active since Feb 2012
01 Nov 2019, 10:07
Vodacom series sucks
Worst terrible service.
Wanted cancel my contract because of beter deal from MTN. Consultant convinced me to stay with Vodacom as they would beat MTN cost - pending approval from management which was granted according to him and should have started on 1 November 2019 which haven't.
Tried to call Vodacom on cancellation line today. Waited 40min for answer then got cut off - **** service.
Vodacom sucks, I WANT TO CANCEL MY CONTRACT, can someone pls assist!!!!!
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Replies (2)
Vodacom's replyOfficial
01 Nov 2019, 10:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply01 Nov 2019, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Nov 2019, 08:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply12 Nov 2019, 08:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team