RF
Russell F

1 reviews | Active since Dec 2019

03 Dec 2019, 16:07

**** Vodacom serice

Their accounts department is a complete stuff up and service is absolutely ****, I cancelled an upgrade which was incorrectly sold to me. I have had to query 3 time to get it sorted and each time I was told a person would call, well I have more chance of getting call one of Santa's Elves. You give instructions but they don't get followed. to make it even worse the first person wrote down a lot of **** because the second person could not even make head or tail of my request, the 3rd person said it would be sorted before the debit order,.......well what ? Another excuse from a corporate who does NOT PROVIDE decent SERVICE.. Holly **** can they put to you on hold.

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Replies (2)
Vodacom
Vodacom's reply03 Dec 2019, 16:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Dec 2019, 12:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our  discussion, your query has now been resolved. Regards Consumer Website Team