Vodacom separated combo deal and decided to charge per unit

This email was sent to customer care on the 22nd of February 2022

I am not happy with the service I received from BRITS Vodacom shop, I went there on Friday to lodge a claim for my wife's phone , the consultant that was suppose to assist me, she didn't have time to listen to me , she kept on referring me to the invoice, and saying there is no payment for insurance and I said I am not disputing what is written on the invoice, I begged her to give me chance to explain, unfortunately I walked out of the shop looking like I'm a ***** and feeling small

I immediately called customer service, the lady who answered the was so professional by the name of Vuyo, I told her that I bought combo deal of A31 somewhere in Jan or Feb 2021, and I think for both phone was 399 or 499 and with insurance it will go to +-R700.00

She then advised me that the upgrade was not done correctly, they didn't sell me combo deal but 1 with a unit price , that was the reason invoice was high

Then I went back to the store, we request to speak to the manager , we explained the whole story from the service we received from her store , she saw those mistakes and promised that someone will call us on Monday regarding our complain

Today is Tuesday and still I haven't received a call from them, please intervene