VODACOM SENT QUOTE FOR UPGRADE BUT BILLING ME MUCH HIGHER THAN WRITTEN QUOTE

On 19th January I spoke to Roman Pillay from the Rewardsco Contract Centre and upgraded my account. I told Roman every time I did anything on the phone with vodacom it was messed up. He immediately sent me an email with a quote saying I would pay 1 more installment for my handset and after that I would pay R108.99 a month. On 1st February 2023 I paid the last handset installment.

When I look on my vodacom account I see that they are saying I must pay R297.99 in March which is R189 too much

I phoned *** and asked for Rewards Retentions to speak to Roman but I was told I had phoned the wrong number. Then I was told to phoned *** and once again was told I had to phone another number. I have tried for an hour to get someone to help me. Once again I am getting the run around with Vodacom

I have recently cancelled 2 contracts with Vodacom and put them on to Pay as you Go. It was a very painful experience. It took many emails, phone calls, fights and Hello Peter to eventually get these contracts onto pay as you go.

From my experience, it is extremely easy to get a vodacom contract but very very difficult (virtually impossible) to cancel one. And every time I take an upgrade up over the phone it is incorrect. This time I insisted on an email stating all the details.

I signed the email sent to me by vodacom and returned it with the amount quoted. I have copies of all documentation