VODACOM SENDS WRONG DEVICES

Wrong device received from call centre: I was due to upgrade my WIFI contract and the agent promised to send the Huawei R227h Mobile WiFi i made it clear to him that i want this device not once but three times. When the device arrived it was a simple Huawei R218h Mobile WiFi i immediately phoned them and first they promised to come and collect the device and send me the correct one i was furious. Then after a few days I noticed it is a open contract when i went to vodacom again i phoned and said but listen i did not request a open contract and please close it to a pay as you go when the data is finished. Then when i ask when the new device will be collected i was told o now we will have to cancel that deal and register a new deal which will be much higher than agreed on. Vodacom you are patetic and the manager or so called manager and team working at the center are really not helpful and are *********** to deal with clients. Phone me please i have all the call recordings no need to search for it. I am still waiting for you to switch the devices not my agreed on deal, and all you do is say a consultant will phone you shortly when is your shortly and when will you ever man up and sort our problems out??