Vodacom sends RICA sms in "error"

<p>My 90 year old father received an sms from Vodacom, telling him he had to RICA his number within 4 days or his service would be cut off. He has been a customer for 14 years, and they gave a number to phone if there was a query. I phoned the number, and there was a recorded message saying if you had received an sms, to go in to the nearest branch with ID number and proof of address. I took the documentation in on his behalf and the sales person laughed and said that Vodacom had sent the sms "by mistake." Surely, if they did in fact send the sms by mistake, there should have been a follow up sms apologising for the error and urging customers to ignore the request? My father spent sleepless nights worrying about it and the stress it caused him is immeasurable. Will Vodacom pay me back for the time and effort and petrol I spent trying to sort out the query?? Vodacom - I AM DISGUSTED WITH YOUR SO CALLED SERVICE! </p>