SB
Sheney B

1 reviews | Active since May 2024

06 May 2024, 20:29

Vodacom sends ****mers to people's houses

One of the "consultants" that VODACOM hired to go to different houses and promote fiber installation, ****med my parents by promising a whole bunch of lies such as giving a false price for new fibre, he promised them he will cancel the current fibre contract that they have with VODACOM so that they can have this new fibre wifi contract. My parents agreed and he had them sign a contract. Just to find out later that he did not cancel the wifi that they already had, they now have another wifi contract meaning they are paying for TWO wifi contracts for one house. My parents have contacted Vodacom multiple times and nobody is able to assist her and they simply shrug their shoulders to the fact that the person THEY employed to promote their fibre ****med elderly people and now Vodacom refuses to cancel atleast just one contract. Now my parents need to pay over a thousand rand for two different wifi contracts in one house. Never ever ever trust these people that come to your house for Vodacom promotions and also understand that Vodacom is a greedy organisation that do not care about their customers as long as they suck all the money out of you. Disgusting that they refuse to assist even though they send these ****mers out to trap people.

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Replies (1)
Vodacom
Vodacom's reply07 May 2024, 07:57
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team