HH
HennieMouton H
1 reviews | Active since Aug 2014
02 Jan 2024, 09:21
Vodacom sends 22 identical e-mails to close a request, and provide no means by which this spamming bahaviour can be reported
Reported a fibre problem a few weeks ago. It was solved the same day. Now Voda sends 22 identical e-mails within 2 minutes to tell me that the request has been closed, SPAMMING. Voda provides no means where I can report this SPAMMING, as they want a cell number to chat on their bot, which I don't have as it's fiber, and the e-mail sender is no-reply, and other contact options has fixed reasons that do not include reporting SPAMMING e-mails, or any general issue.
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Replies (2)
Vodacom's replyOfficial
02 Jan 2024, 10:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jan 2024, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
HH
HennieMouton H's updateReviewer Update
18 Jan 2024, 11:36Got 20 identical e-mails today (2023-01-18) to tell met that this request, closed one month ago (on 2023-12-18) is now closed. Was it dead, and now it is deader? The whole point of reporting the multiple e-mail deficiency here was so that you can fix your system not to send multiple e-mails for the same thing.
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image.png 105.38 KB
HH
HennieMouton H's update18 Jan 2024, 11:36
Reviewer Update
Got 20 identical e-mails today (2023-01-18) to tell met that this request, closed one month ago (on 2023-12-18) is now closed. Was it dead, and now it is deader? The whole point of reporting the multiple e-mail deficiency here was so that you can fix your system not to send multiple e-mails for the same thing.
image.png 105.38 KB
image.png 105.38 KB