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Neil G
1 reviews | Active since Dec 2016
04 Mar 2020, 13:46
Vodacom sending Incorrect Info to Credit Bureau
Closed my account with Vodacom in March 2018. Premature cancellation form was signed and email to Vodacom on 6 March 2018. The account was closed. Vodacom incorrectly updated Transunion credit bureau that my account was only closes in September 2019. This is appalling. Can Vodacom please immediately notify Transunion of the correct closure date of my account. Account No. I***9. My dispute reference number with Transunion is TU***.
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Replies (3)
Vodacom's replyOfficial
04 Mar 2020, 16:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2020, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Neil G's updateReviewer Update
10 Mar 2020, 16:10Been almost a week and no contact from Vodacom. Pathetic service.
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Neil G's update10 Mar 2020, 16:10
Reviewer Update
Been almost a week and no contact from Vodacom. Pathetic service.
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Neil G's updateReviewer Update
17 Mar 2020, 10:13Been 2 weeks now, no call or action from Vodacom. The usual broken promises. Vodacom PLEASE update TransUnion with the correct date of when I closed my account. I have email proof of the cancellation form being sent on 6 March 2018.
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Neil G's update17 Mar 2020, 10:13
Reviewer Update
Been 2 weeks now, no call or action from Vodacom. The usual broken promises. Vodacom PLEASE update TransUnion with the correct date of when I closed my account. I have email proof of the cancellation form being sent on 6 March 2018.