MM
Melody M
1 reviews | Active since Nov 2015
12 Nov 2015, 15:41
VODACOM SENDING AIRTIME ON EXPIRED CONTRACT
I settled my cellphone account in June of this year, but vodacom didn't cancel the contract as they sent me airtime for july and August, in which both months i sent further cancellation letters and paid for the airtime, today three months letter they send me an sms stating that i owe R1007.00 and that they will disconnect me!!!!! I purchased the phone on a 24month contract which expired in June 2015....Its unfair that i have to continue paying them for failing to cancel my contract , for failing to do their jobs. As a consumer how can i protect myself from such service providers?<br> <br>
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Replies (1)Vodacom's replyOfficial
12 Nov 2015, 15:56Hello Melodym3,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply12 Nov 2015, 15:56
Official
Hello Melodym3,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
