VODACOM SEND SMS THAT THEY PASSED A CREDIT BUT IT IS NOT SHOWING ON MY ACCOUNT

I logged a call with Vodacom on 03 Oct under ref 1- ********** ********** on 03 Oct 2018 to ask why is the credit of R1210.46 excl VAT not showing on my Acc. When I phone again on 11 Oct 2018 I got told that the credit still does not show on my account and that they will escalate it. I told them that I have received an sms on 10 Oct to inform me that the credit has been passed.

When I phone again on 13 Oct I got informed that ref 1- ********** ********** does not exist. I logged a new call with ref 1- ********** ********** .

I phone again, and again and again and no one is helping me. All promise to escalate or look into the matter but no one even bother to phone me back as they promised on the call. I phone on below dates: 11 Oct 13 Oct Spoke to Aswin Degrill 22 Oct Spoke to Tshenolo Mthimkolu 26 Oct Spoke to Zanele from the Credit Department 29 Oct spoke to Excellence which promised to phone me back before 2pm. Uhm….ja 2pm has now been long gone, still no call. Can someone, anyone who actually WORKS or are INTERESTED TO WORK sort this mess out on my account and phone me back. The sad part is that I installed my Fibre on 27 Oct 2018….I think this was a huge mistake and I am going to see if I can get the contract cancelled due to this problem that credit was passed on my account but still not showing.