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CHARL C

1 reviews | Active since Jul 2016

29 Apr 2017, 08:51

Vodacom send massive account with account limit set to R50

<p>Title says it all!!!!!! Woke up this morning to shocking news as my debit order for Vodacom went off with R5 000 being taken off from my account. I've set call limits on both me and my wife's numbers so normally I would get a sms that says that my number has been soft locked as the voluntary call limit has been reached. I demand answers from Vodacom. I've been a loyal account holder with Vodacom and this is unacceptable. Being that the account is as high, where am I going to get the moeny to pay that account??!! Thus the reason for putting limits in place!!!!! The best is that my next account is R6 000???!!!!! Still no warning and also no soft locking. Just went on to MyVodacom portal and the limits are in place and everything. Vodacom I really am not happy!!!!!! I have a second baby on the way and I need that money for baby needs.</p>

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Replies (2)
Vodacom
Vodacom's reply29 Apr 2017, 17:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SA

Vodacom
Vodacom's reply05 May 2017, 10:27
Official

Hi Charl

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ