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Nomsa N

1 reviews | Active since Jan 2019

01 Jun 2026, 13:39

Vodacom sells me fiber when i have LTE

I am extremely disappointed with Vodacom. In March, I received a sales call offering me Fibre, and I clearly indicated that I had recently taken up the LTE router. I was assured that Vodacom would migrate my service from LTE to Fibre. However, I am now being billed for both services, which I cannot afford. I therefore request that the Fibre service be cancelled immediately.

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2026, 13:47
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team