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Nomsa N
1 reviews | Active since Jan 2019
01 Jun 2026, 13:39
Vodacom sells me fiber when i have LTE
I am extremely disappointed with Vodacom. In March, I received a sales call offering me Fibre, and I clearly indicated that I had recently taken up the LTE router. I was assured that Vodacom would migrate my service from LTE to Fibre. However, I am now being billed for both services, which I cannot afford. I therefore request that the Fibre service be cancelled immediately.
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Replies (1)Vodacom's replyOfficial
01 Jun 2026, 13:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jun 2026, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
