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sam L

1 reviews | Active since Sept 2013

04 May 2018, 13:35

vodacom SELLS LIES

I have purchased a contract Hauwei from vodacom after being told by the company that it is a dual sim phone. Thinking that there was an issue with my sim card and trying to get that repaired i find out that even though vodacom sells this dual sim fone u CANNOT use both sim cards- but ONLY in this networks fones!!!! the only reason i purchased it as because of the dual sim feature! this is a violation of the consumer protection act and blatant lies as this is not stated upfront!!!! I AM DISGUSTED!!!!

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Replies (3)
Vodacom
Vodacom's reply04 May 2018, 14:05
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 May 2018, 14:07
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

sL
sam L's update08 May 2018, 09:03
Reviewer Update
LOL GOOD DAY ALL PLEASE SEE THEIR RESPONSE WHICH "RESOLVES" THEIR QUERY" "We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused. Kindly note that the Vodafone Group has made the decision not to endorse any Dual Sim devices although it may be an inherent feature of the device." Please note they did not make this public or state this in the selling of this fone and i bought this phone on a dam contract with this information being omitted. This is sheer deceptive selling techniques. please be aware of it.