Vodacom sells false contracts and do not deliver on service

It has been 11 days since I had Vodacom fibre installed at my premises on an Evotel line. Since the installation of the 75/75 one to one fibre line it has not worked properly and I am not receiving the speed I am paying for. I have spoken, screamed, yelled and sworn at Vodacom agents, three supervisors and two technicians and even contacted the head of media communications to no avail. The problem is still not fixed. We are heading for day 13. I have had three migraines due to this. I am extremely unhappy. Evotel puts the blame on Vodacom. Vodacom blames Evotel and between the two I am in the middle with no proper fibre internet service. The internet is even slower than the Business LTE I had with Vodacom for four years. I am on the brink of cancelling this contract and throwing their modem in the road. Vodacom agents are ****y and lie to the customer on exactly what they are doing to fix the problem. Each and everyone has their own story on what the problem is. All do the same reconfiguration test on the modem to no avail but refuses to book a technician to visit the premises to rectify the problem. This leaves me to believe that they have sold me a false contract. The download speeds are much higher than I am paying for and the upload speeds are virtually non-existent. On every call I am promised that someone will get back to me, this does not happen. They close service requests without sorting out the issue. Then a new one gets opened so that sorting out the problem is just delayed by another 48 hour delay. They do not follow through on their commitments to fix issues within 48 hours. I have spoken to several other dissatisfied customers who have exactly the same experience also telling tales of how they screamed, yelled and sworn at Vodacom employees. If I knew what I know now I never would have taken out a contract with Vodacom whom I have been a client of for 28 years. If this issue is not sorted out by tomorrow 11 December 2024 I will stop this contract as Vodacom is already in breach of their contract. I will NOT be held liable for a single sent of this service that is not being supp**** to me. I am fed up of hearing: "We are so sorry you feel like that." or "we are so sorry that you had this experience." Vodacom, you are not sorry, if you were sorry and you cared one iota for your customers you would have carried through on your promises and delivered the service you promised. Your lack of service delivery is having a direct impact on my health, my income and my ability to perform my duties as an employee.