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Rob M

1 reviews | Active since Jul 2020

06 Oct 2022, 11:12

Vodacom sells data for a recycled sim card

I use a Vodacom sim card in my Huawei MiFi router. I didn't use the device for a longer period. Then I needed it again. I bought data for the sim card using Vodapay. Buying data is very easy. The router kept telling me "no service" I checked the sim card in a cellphone. No signal. The sim card had been recycled. How is it possible that Vodacom sells data for a recycled sim card? When chatting with them on Facebook the answer was: "We sincerely apologize for any inconvenience caused" Isn't that too easy? How often does this happen? How much money does Vodacom ***** with these ***** transactions? Is it within the law to sell data for non-excisiting sim cards? I do not think so, but huge companies like Vodacom do as they please and the customer means nothing to them! I just call it THEFT!!!!!!

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Replies (2)
Vodacom
Vodacom's reply06 Oct 2022, 12:07
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
 
RM
Rob M's update29 Oct 2022, 12:20
Reviewer Update
You said, someone would contact me. That never happened. Your reply from October 6th is false information. The link you provided doesn't say anything about inactivity. The fact is: You sold data for a recycled SIM card. I would like to know how much money Vodacom makes with these ***** transactions. It would be correct if you would compensate me for the loss. I still believe this is theft and I will complain to ICASA.