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Lorraine E

1 reviews | Active since Jun 2014

22 Sept 2021, 14:09

Vodacom sells contracts with false information

A sales person at the Brooklyn Vodacom store sold me a contract on a Galaxy watch, I needed a watch that could do oxygen readings as I am suffering from long Covid. I specifically asked if the watch had this function. I was told it did. I received the watch on the 10th of Sept, realizing it does not have the function I returned it on the 13th. Vodacom refuses to cancel this contract as according to them I should have known it could not do oxygen readings.

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2021, 06:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team