LE
Lorraine E
1 reviews | Active since Jun 2014
22 Sept 2021, 14:09
Vodacom sells contracts with false information
A sales person at the Brooklyn Vodacom store sold me a contract on a Galaxy watch, I needed a watch that could do oxygen readings as I am suffering from long Covid. I specifically asked if the watch had this function. I was told it did. I received the watch on the 10th of Sept, realizing it does not have the function I returned it on the 13th. Vodacom refuses to cancel this contract as according to them I should have known it could not do oxygen readings.
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Replies (1)Vodacom's replyOfficial
23 Sept 2021, 06:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2021, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
