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frans J

1 reviews | Active since May 2014

11 Oct 2021, 20:09

vodacom sells contracts under false intentions and pretenses shame on you

becarefull out there people when taking out a contract with Vodacom not even saying joined them right from the beginning in the 1990,s and also underst5anding why we have canseled 2 contracts and awaiting this one to run out we had to upgrade beginning of August 2021 and was promised the world by the Alberton City branch about coverage on new phones and contracts now that we a claim went back to Alberton City and was blatantly referred to the repair shop in New Market mall Alberton just to find out we are not covered we were twice promised the screen saver which was part of the so called new fancy phone and contract but what a surprise i am legally bind for another 2 years with a company which much to say of what a disappointment

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Replies (1)
Vodacom
Vodacom's reply12 Oct 2021, 08:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team