Vodacom sells contracts, but Benefits not received

In October 2015 I wanted to cancel my son's contract when his phone upgrade was due, but I was contacted by Vodacom's Retentions Dept in Midrand on 12-14 October to discuss possible upgrade options.<br> Vodacom convinced me to rather upgrade as there was a Special running: 1GB of Data, R110 airtime and my son could use R45 of his airtime to buy another 1GB of Data monthly - all this for only R79.00 per month! <br> Unfortunately now it has transpired that my son has not been getting 1GB of Data monthly (only 500MB) and he cannot buy more data either, as another 1GB costs R250.00.<br> Last week I called Customer Care, was transferred to Upgrades, then to Retentions and finally to Retentions in Midrand (one hour later and still no joy!). <br> All I want is for someone to pull the call recordings and confirm the contract that was sold to me and then make sure my son gets what I signed up for - PLUS all my back-dated data that he was not given from Nov 2015 - Feb 2016.<br> Last week Monday I spoke to Tumelo Shivume in Midrand who promised to escalate this query to a Supervisor who could pull the call recording and get back to me....I'm still waiting..<br>