Vodacom Sello Temo - Porting call centre

I have been trying to port away from Vodacom for 90 days today. Every time you phone them they claim they have logged the port and I have to wait 48-72 hours. Today I spoke to Katlego (was not willing to provide me with her surname) that claimed again I have to wait 72hours after her colleague told me this last week Thursday. I asked to speak to her manager where she then put me through to Sello Temo. Sello advised me he can not provide me with any proof that the request to release my number has been done nor would he provide me with his email, or a reference number. I then asked to be put through to someone higher that could hopefully assist. Sello then told me he would cut the call and his superior does not take calls. Sello then proceeded to drop the call. The complications that Sello does not understand is I move all my business away from Vodacom, then I tell all the people in my network my experience and they move away. They tell all their people in their network. This one call has massive implications.