Vodacom Selling your Personal info, and Debiting you without Owing them

Dear Vodacom

I have called in October or November to cancel this contract as it was due for termination.

The 1st consultant I Spoke to wanted to retain me. By offering me a contract/better deal The second consultant I spoke to said he would migrate the line to Pre-paid and credit me the amount of money that I was billed – I actually did receive a credit last month date 2024-02-01 18:36:49

Today I was debited again, and today when speaking to the consultant I’m in Legal, for owing you guys, When I never skipped or underpaid a Single Cent. And also note. That I have been getting calls from People, asking if im having issues with my DEBT. This tells me, that either you have someone in your department Selling my personal info to Companies that deals with people who has a debt Problem or You as Vodacom in handling my information poorly and securely.

Note: I am Also working for a Telecoms Service Provider and I understand how the Legal Status work.

Reference 002HQaJTYV4BE3CW

I am as a customer very displeased with the service I have received from you guys. The fact that I tried also calling you from my *** MSISDN and cannot get through is just wrong. If you have system Related issues, it cannot be put on the customers.

I would like to know, if I should take this matter further by today or if Ill receive my money back in my account today. And my contract to be completely terminated from your system.

I will be placing this email on hello peter well so that your escalation department can/might be able to handle this matter as swiftly as possible.

Kind Regards Moegamat