HB
Henk B

1 reviews | Active since Mar 2012

14 Jun 2017, 12:19

Vodacom selling on false prevention

<p>I was called last week and they sold me a new data contract. I was told and confirmed that I will get a 4G/LTE wifi router, but upon delivery they only delivered a 3G wifi router. I called the ********** number, they said they can not assist I must call ********** who refered me back to ********** . I need to get the right router without being pushed form pillar to post!!</p> <p> </p> <p>Please rectify the problem!!</p>

0
Replies (2)
Vodacom
Vodacom's reply14 Jun 2017, 13:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

HB
Henk B's update11 Oct 2017, 11:07
Reviewer Update
I am at Vodaworld now and they want to refer for collection again, I mean after 4 months nothing has happened, what will happen now. I am pushed from pillar to post once again. I now insist on seeing a manager to cancel and refund the contract since inception! Await your urgent reply!