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Annelene D

1 reviews | Active since Aug 2015

16 Apr 2019, 07:08

Vodacom Selling Lies

Hi

A sales consultant phoned me in last week selling me a data sim. I had a current sim where is was receiving 1GB a month for R129 which included a Tablet. He advised that i would be getting a new sim with a new number and the cost would be +-R169 for 30GB a month. I asked what would happen to the R129 contract and he reassured me that it would fall away and i would only be paying the R169 going forward but would still keep the number and i could then just transfer data to that number from the new number. I again asked for reassurance that it would just be the +-R169 a month that i would be paying going forward and once again he reassured me. We guess what, today 16/04/2019 a debit order of R118 was taken from my account by Vodacom and then they have advised that i will be paying the R129 and the +-R169. Now no one is able to help me. I want to know what the R118 is for and why i will still be paying the R129. Stop fooling people with your sales plots. I want this resolved.

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Replies (2)
Vodacom
Vodacom's reply16 Apr 2019, 08:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Annelene D's update23 Apr 2019, 09:44
Reviewer Update
VODACOM could not even stick to their sales pitch and canceled the contract a d now I am still waiting fory refund. Can't wait to cancel the current contract at the end of its term. Really pathetic set ice. Useless as expected I guess