RR
RIA R

1 reviews | Active since Jul 2024

03 Jul 2024, 13:32

VODACOM SELLING LIES/ *****

HELLO I AM NOT HAPPY WITH VODACOM CONTRACT. LAST YEAR DECEMBER 2023 I TOOK A CONTRACT INSISTING THAT IT HAS TO BE A 20GB MONTHLY, NOT EXCEEDING R400.00. I ONLY RECEIVED 20GB IN JANUARY 2024.

FEBRUARY 2024 I RECEIVED 3GB. HAD TO MAKE THEM AWARE, THEY COULD NOT RESOLVE THE ISSUE. DURING OUR ARGUMENTS/FOLLOW UPS WAS EVEN TELLING THEM TO CANCEL AND COLLECT THEIR PHONE. I RESORTED TO TAKING THE MATTER TO ICASA, WHICH HELPED. THE MATTER WAS RESOLVED THROUGH ICASA AND WE AGREED ON R376.00 AND 20GB MONTHLY

NOW VODACOM IS BUSY INCREASING MY DEBIT ORDER. WE AGREED ON R376.OO APRIL THEY DEBITED R422.00 MAY R398.00 RETURNED BY FNB JUNE R898.00 RETURNED BY BANK NOW I HAVE RECEIVED A LETTER FROM VODACOM DEMANIDING A PAYMENT OF R999.00 WITHIN 7 DAYS

MY DEBIT ORDER IS SUPPOSE TO BE R376.00 MONTHLY, THEY **** TO ME AND NOW I CAN NOT AFFORD THOSE EXTRA MONIES THEY KEEP ADDING.

I WAS NOT GONNA TAKE THE CONTRACT IF I CAN NOT AFFORD IT

I ALSO REQUESTED FOR VOICE RECORDINGS , I AM STILL WAITING SINCE FEBRUARY 2024

0
Replies (3)
Vodacom
Vodacom's reply04 Jul 2024, 07:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

RR
RIA R's update04 Jul 2024, 12:40
Reviewer Update
No solution and they blocked my messages on Facebook.
RR
RIA R's update04 Jul 2024, 15:28
Reviewer Update
Spoke to Phumzile, still no solution, she keeps mentioning the manager that is unavailable to assist.
She claims to have listened to the voice recordings at the start, at the end she mentions that they still have to listen to the voice recordings
I also requested a letter that states how they dealt with the lady who gave me *****ulent contract in December 2023

She hang up on me, when I told her I will be on hold.