Vodacom Selling inferior Caterpillar phones

<p>I would like to lodge a formal complaint.</p> <p> </p> <p>Please note I have been a loyal Vodacom contract holder for the last 18 years. (Never once missed a monthly payment or made a late payment)</p> <p>I obtained a caterpillar phone S30 from Vodacom, that phone was in for repairs 3 times since I upgraded in December 2016, combined period of time in for repairs +- 54 days.</p> <p>They gave me a S40 on 2017-06-17 and this phone is also doing the same thing</p> <p>· Reboots by itself</p> <p>· Changes the ring tone by itself</p> <p>· Contacts disappear by itself</p> <p> </p> <p>Clearly this CAT phones are not up to standard. (I don’t want this brand of phone anymore it is costing me money and not working)</p> <p>I am an Auditor of profession and this phone is causing me to lose business.(This is like a policeman with a broken gun) </p> <p>I have spoken to a bunch of people and all of them are going to investigate and come back to me..........but nothing is happening.</p> <p>It is not that I have a spare phone to use in the meantime..........!!</p> <p>I have lost trust in this phone each time it reboots periodically, I have to insert the pin code and by then I have missed phone calls.</p> <p>Each time I get the phone back I have to get additional data to reinstall the apps. (It is costing me money) & (I have to drop the phone of and collect each time, my vehicle my petrol)</p> <p> </p> <p>Today I travelled 54km to Vodaworld, was send from the repair shop to the Vodacom shop backwards and forwards waiting in queues, 4 hours later I was told to go back to Westgate and do a phone exchange, travelling another 64km to Westgate.</p> <p>I need this issue resolved; I cannot accept this poor customer service, with inferior products.</p> <p>Phone is currently at Westgate Vodacare</p> <p> </p> <p>Is this the thanks Vodacom is giving a customer for 18 years of loyalty?</p>