RR
Ronald R
1 reviews | Active since Aug 2018
29 Nov 2018, 04:54
Vodacom selling faulty gadgets on Black Friday
So I purchased a Laptop online ( black Friday deal). After delivery I switch I switch turn the pc on, I found that it is faulty seemed like the system software was not correctly installed. I call vodacom back they tell me that they will come and collect and I have to cancell the contract because they don't do laptops exchanges. The laptop is brand new turning it on from the 1st time it never worked now I loose the black friday deal because of them giving me a faulty Laptop. Why sell something that you can not replace when you are at fault. I decided to also cancell my due upgrade end of December. This is simlpy pathetic. Vodacom selling faulty or brocken devices for blackFriday.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Nov 2018, 07:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2018, 07:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Dec 2018, 19:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Consumer Website Team
Vodacom's reply05 Dec 2018, 19:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Consumer Website Team