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Henry B
1 reviews | Active since Nov 2013
15 Jul 2020, 13:58
Vodacom Selling faulty devices
We did an upgrade around mid June 2020 on an existing contract. Vodacom delivered the device but the device was faulty. We phoned and reported the faulty device the following working day. Its now about a month later and after 6 phone calls to Vodacom, they still haven't collected the device. We also can't get a new device until the faulty one was collected. I am under the impression they are purposefully ignoring the requests hoping that I might just give up and keep the device which will not happen.
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Vodacom's replyOfficial
16 Jul 2020, 06:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2020, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Henry B's updateReviewer Update
21 Jul 2020, 09:49Still no feedback from any consultant. They are still proving themselves to be a worthless company. This is a breach of contract and enough cause to cancel the contract completely.
HB
Henry B's update21 Jul 2020, 09:49
Reviewer Update
Still no feedback from any consultant. They are still proving themselves to be a worthless company. This is a breach of contract and enough cause to cancel the contract completely.