TM
Tsholofelo M
1 reviews | Active since May 2017
07 Feb 2019, 21:19
Vodacom Self Service for account redundant
I just can't wait for my vodacom contract to be over, they always debit my account one or two days later. This time it led to my account being in arrears. I sent an sms to 31050 the very next day with ARR but the response says "sorry your request is invalid...". I go to the website and the option for me to process another debit order does not reflect on the website!!!!!!
It is now 5 days later same thing. Vodacom you are ruining my credit score and I will not take likely to your faulty services!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Feb 2019, 06:53 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2019, 06:53
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Feb 2019, 07:52Dear Tsholofelo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply08 Feb 2019, 07:52
Official
Dear Tsholofelo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)