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Rene D

1 reviews | Active since Feb 2020

28 Nov 2023, 09:59

Vodacom self help service is a pointless and is of no help

Vodacom's self help service is a joke - the tobi chat just redirects you to the app...the customer service is not helpful as they redirect you to an app that doesn't do what they say can be done.l you have to navigate through the whole app to get where you needed apparently and then they still can help or assist via the app

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Replies (3)
Vodacom
Vodacom's reply28 Nov 2023, 12:16
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RD
Rene D's update28 Nov 2023, 13:14
Reviewer Update
Don't - you cannot offer self help service and then talk to a tobi that keeps referring you to the Vodacom app that is only good for buying airtime. I have to go into a store - please do not offer self help online stuff and it doesn't work - after having my cell no with you for almost 20yrs I am now considering going to another service provider. Nobody could assist me with the Vodacom App on how to Rica a sim - Tobi just refers you to the App and the App to Tobi - the "human"person also just refers you to the app - when you tell it I want to do x and Y - Tobi's response is "thank you"...
Vodacom
Vodacom's reply29 Nov 2023, 08:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team