VODACOM seems to have enough business and clients

I approached a Vodacom outlet in Mall@ Reds in Centurion to apply for a new Laptop & Data package they have on promotion. I submitted all the necessary documents i.e. payslip, 3 month bank statements and proof of residence. 24 hours later I got an sms message in broken English saying that my application was unsuccessful. I contacted the Vodacom branch and was told it's because of my credit record that I was rejected. I know my Ct record is clean and contacted ITC to verify this. ITC informed that no ct check was even done on my name and by the way YES my Ct record is clean. As I earn over R35000 gross income per month and own my own property which is paid for, I could not understand that my application was rejected. Long story short I contacted the Vodacom outlet who gave me a call centre number to phone and find out what went wrong with my application. Needless to say after 8 x phone calls (which I hope was recorded!!) I was NEVER PHONED BACK BY ANY Vodacom agent from the numerous call centres I was told to phone. I am still as in the dark as I was on day one. I have wasted at least 4 hours out of a very busy work schedule to try and get a simple Vodacom contract...