Vodacom seemingly does not update credit scores

Item: Vodacom
Rating: 1

Dear vodacom,

You are very quick to add a credit report if someone short pays with 1cent, however if a account is paid to date one clearly does not get the same service.

Took me till the end of my contract to get a debit order date changed. after a few calls.

Could you please update your credit records every now and again.

Looking forward to cancel my contract in 2 months.

Helpful (0)

Replies (2)

's updateReviewer Update

29 Jan 2019, 16:47

Credit Provider Responsibilities By law the Credit Providers should update the Credit Bureaus on a 30 day basis when you pay your account.

's update29 Jan 2019, 16:47

Reviewer Update

Credit Provider Responsibilities By law the Credit Providers should update the Credit Bureaus on a 30 day basis when you pay your account.

Vodacom's replyOfficial

29 Jan 2019, 17:43

Dear Customer, Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Jan 2019, 17:43

Official