1 reviews | Active since May 2019
Vodacom security threat
This is now the second time in 3 months, I have to write an ugly review for Vodacom. Being charged for "entertainment or content services" of R499.79. Phoned call centre, and they have NO IDEA what this is for. Ah, maybe you have subscription somewhere, maybe google playstore. How is this an appropriate answer??? Now I ask, how must I be assisted if Vodacom themselves are unable to provide a valid reason for charging for services? Lets just charge for services, and see what happens?
Eventually I get information back, its content services that is loaded on my account. Now the question is, how is content services loaded on my number, with my knowledge or approval? Who is trying to de***** the system, and why does Vodacom not have security measure in place to stop this from happening?
Did some digging, and what do you know, Baseplay Max is affiliated with Vodacom.
Isn't that convenient? The unauthorized content services is linked with Vodacom.
How do you justify trying to cheat and de***** your customers?
After some google research, you are able to block any and all future on the Vodacom app...GREAT
Guess what, when I try do to it, get the message that "something went wrong"
And therefor I am NOT able to block content
Shame on you Vodacom!!!
Did some digging, and what do you know, Baseplay Max is affiliated with Vodacom.
Isn't that convenient? The unauthorized content services is linked with Vodacom.
How do you justify trying to cheat and de***** your customers?
After some google research, you are able to block any and all future on the Vodacom app...GREAT
Guess what, when I try do to it, get the message that "something went wrong"
And therefor I am NOT able to block content
Shame on you Vodacom!!!
What is going on?
What is going on?