1 reviews | Active since Oct 2017
Vodacom Security Risk - Personal Info AND ***** - Airtime ******
Someone ( ********* / hacker) registered my Vodacom Cell number on Vodacom's Website on 10 October 2017 @ 01:17 using an OTP password that was send to my phone!!
Thereafter ALL my airtime (R212 at the time) is transferred to another number!!
Phoned Vodacom 082111 Three times this morning (from 08:11 to 09:45). The 3rd Supervisor registered a call and escalated it to be resolved in only TWENTY FOUR hours
On the 2nd call the Vodacom Forensic department number was given - ********** 530 - a Telkom number - without airtime on my phone...
On top of this... Instead of suspending the *********'s number where the airtime was transferred to, the agent suspended My Vodacom Number... :(:)
Still without AIRTIME...
Vodacom please help ? !
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day Pieter,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day Pieter,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian