EJvR
Ernest Jansen van Rensburg

1 reviews | Active since Jun 2015

21 May 2017, 19:05

Vodacom security is weak

<p>I recently found out that i was subscribed to 3 different services wich i never subscribed to sins 2015. I asked Vodacom to stop the subscription and they said they would investigate wether i subscribed or not. I recieved a phonecall from a very rude and ill mannered lady representative of Vodacom who informed me that Vodacom couldnt protect me from these services because they have no way of knowing if im subscribed to anything or not. I rep**** by asking her how they were able to tell me that i was subscribed if they have no way of seeing it. I demand my money that i spent on these services back from Vodacom. A family member of mine was subscribed to 6 services without her knowing. I even phoned *111# and checked my subscriptions and it showed nothing before i phoned them to stop it. If i didnt know better id say Vodacom is in cahoots with these services that rob us everyday.</p>

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Replies (2)
Vodacom
Vodacom's reply22 May 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 May 2017, 10:55
Official

Dear Ernest,

As discussed, your concerns have been addressed and resolved.

Regards,

UW

Best regards,