Vodacom Secunda mall chasing away customers!

<p>I am due for an upgrade and it was quite difficult to come to my final decision. But when I did, I stuck to my choice and my mind was made up. </p> <p>I went to Secunda Mall to upgrade at Vodacom. A lady helped me with a sim swop and upgraded my package and ordered my Sony Xperia XZ which was just sold out the previous day. So she told me it would be there in 3 business days and she would call me to let me know when my handset has arrived. </p> <p>Four days later I still didn't receive any calls so I went in after work to check what's going on. She told me there is no stock and it was put on back order and also that it's end of range and they would have to order directly from Sony. I told the lady to do so because I really want that phone. What bugged me was that she said it was end of range, but it's their latest handset available. She will find out from her manager and get back to me the next morning at 9am.</p> <p>Next day came and she only called me back the afternoon to say she cannot help me and no other branch has any stock. But the previous day I found out by MTN they have plenty of stock available. I asked the lady to get me a handset from them but she said she can't. So I told her if you cannot assist me in what I want, I will have to take this higher up because you are not even trying to help your client. She told me, do whatever you want.</p> <p>I am very disappointed in the service I got and can't get hold of the manager as well.</p> <p>All I'm asking for is good service and the handset I want. I have been a loyal customer for more than a decade! Please help me out?</p> <p> </p>