Vodacom secretly hands over to Debt Collectors

Not very impressed with this company, I thought i would be getting some sort of service but this is the worst, I am at a point that i want to get a lawyer just to help sort this out.

I cancelled my vodacom contract in March, I was up to date with all my accounts. Then all of a sudden I receive a very short email to notify me on the 13th July that i was handed over, with no details regarding for what, when or how much. I never received a phone call, sms or email that I would be handed over if no payments are made, I would have then tried to sort out this issue directly with Vodacom.

I went into vodacom (In store) on the 13th July to find out whats going on, i gave me details and only, ONLY on that day did the person that i spoke to from their system send me an sms that my account was handed over but I had already received an email on the 13th, 08:27. The SMS was sent to me instore, same day, 12:48. ( That does not serve a formal indication that i was handed over when i already got an email earlier).

When I phoned in, I have assisted with Marilyn, in the beginning she was very nice but now after a few phone calls she has become very rude.

The first time i phoned in i explained that i do have all the invoices that have been sent to me aswell as proof of payment and that i have had a few disputes with Vodacom that was or seemed to be sorted out, I was even credited for two VSP Billings that was not from my fault.

She said i had to wait and not send in anymore documents until she has received information from Vodacom self. I had to wait one week, then I phoned again, she said that if Vodacom has done an investigation, that would be it, no more investigations would be done and even if i have proof of payments that i would still be liable for R410.00, even if i did make payments. That according to Vodacom my VSP Billings have nothing to do with that either. Now I have to wait another week untill monday which would be the 23 July to receive an email.

Today on the 25th I phoned in and spoke to Merilyn again, very rude, didnt seem like she wanted to speak over the phone. She said an email was sent to me, I said no, that why i am phoning, she continued to argue with me that an email was sent, IF I DID RECEIVE AN EMAIL, WHY WOULD I PHONE IN AND ASK WHATS GOING ON OR FOR ANY NEWS REGARDING MY ACCOUNT????

But no she argued even more, nothing can be done until i get an email regardint the so called invoices from Vodacom, cannot be helped over the phone. Nothing!! So no what, no i must wait two more days, because there is only ONE person in that office according to what Merilyn told me that send out emails, so she cannot make me a priotity and make sure my email gets to me today as that ONE persons has alot of emails to send.

So i must wait an email? She cannot help me sort it out over the phone?

SO WHAT AM I SUPPOSE TO DO....and all of this just because vodacom is not up to date with their own accounts? doesn't care to take peoples money? Merilyn cant help me over the phone until i get the email, when will i get it??? But she can put the phone down in my ear and still be rude, its against my human rights to feel intimidated by a debt company that cant even help me unless i get an email that i never received.

SO PLEASE CAN SOMEONE TELL ME WHAT AM I TO DO....I would like to get this sorted out ASAP but doesnt seem like vodacom, Merilyn or Symington & De Kok wants this sorted out ASAP.

Does Vodacom not follow their own rules that they do not let people know about what they want to do, before handing over account?? When you say you didnt receive sms, email or phone calls before being handed over, but they argue and say they did......how can they prove i answered the phone call, where is the proof for my so called email directly from Vodacom?????