Vodacom se P

Upgrading should be simple right? I wish, now I am still getting billed for the old device and no where was this explained to me, even after upgrading online I got a phone call and I remember the woman saying it was to explain the process to me and she DID NOT explain that I still had to pay for the old device.

This I cannot afford to do, but now because someone didn't do their job properly, I and my credit score have to suffer badly. Not only that, when I try and call them regarding it they constantly make it to be MY FAULT and they transfer me to 4 different departments that keep telling me that they can't help me.

Also their My Vodacom app is supposed to be accurate, the amount that showed on my account, on the app was X, but when I eventually get through to someone who can do something they tell me I was underpaying R50 for several months and now I owe them. So again, I have to fight because the incorrect amount had been pushed through to my device for several months.

****ing preposterous. I don't understand why I must now pay through my ass for one of their employees mistakes and none of them want to admit they have made a mistake. Every person I chat to seriously makes me out to be the idiot, I cannot believe it. I expect this **** to be sorted and I am not paying that extra amount, this was not stipulated with me. Let's hope I actually get a ****ing proper response now.