Vodacom se gat

I am writing this on behalf of my mother who is actually devistated at the moment.. My mother has been a loyal customer for vodacom for as long as I can remember so over 27 years.. And now they have the audacity to go and delete my mother's number off the system because she's fallen a month behind.. Well hello, wake up! We are dealing with a pandemic at the moment. So many people have lost their jobs and have no income whatsoever.. My mother is 65, a pensioner, so she asked vodacom if she can pay off and still keep her number. They agreed on paying off R500 a month starting yesterday. As soon as I paid them they disconnected my mother who still has to pay the remaining balance to fully close the account with no reactivation. So when I phoned the accounts this morning the lady didn't even want to hear what had happened and kept on interrupting me when I tried to speak to see what we could do and she honestly didn't give a ****, so technically vodacom has ****** R500 from us. Well to the whole vodacom devision, I honestly hope that you all can sleep well at night knowing that you ***** and make people empty promises and make them stress to a point that the cry knowing that at this point in time no one has any money to settle anything.. And thank you so much for your over 27 year service to my mother but you can now shove it up your ass........