WB
Wynand B

1 reviews | Active since Nov 2019

03 Dec 2019, 08:35

Vodacom ****s

A few days ago i wrote this letter and were told by vodacom on their reply that someone is going to call me and till today no one contacted me

I'm on a data contract with vodacom they were supposed to take the money from my bank account as we agreed on the contract. The last few months they didn't took the money know they com up with this bull and say i owe them money. It's there fold they mess up. I'm in angola nou til the 9 Desember don't want to pay the money cause is they who mest up but im going to pay the money when im back in SA and then cancel my contract with them. Very disappointing piece of ****. To think i didn't like any network besides Vodacom and look what they done to me my whole family is with vodacom. If they don't make a plan i will make sure that they loose many customers

I dit pay the full amount that they complain of but its still not right if i had enough money i would taken them to court cause they braking the contract then want me to struggle in desember how am i going to get threw this month know cause its now almost a R1000 out of my salary.

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Replies (2)
Vodacom
Vodacom's reply03 Dec 2019, 08:59
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Dec 2019, 09:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team