DN
Deidre N

1 reviews | Active since Nov 2016

14 Nov 2016, 11:28

Vodacom ****

<p>Absolutely disgusted by the level of service received, I've got a contract that I have not used in two years. It came to an end in August so I've been trying to cancel it since. To date my debit orders have still gone off after I've phoned and spent numerous amounts of hours on the phone speaking to a different each time who all say to me, don't worry it's been cancelled or a last payment. It's nearly December now, guess what my debit orders are still going off, I can't get hold of one person who can help nor a supervisor, no shop can help me as I've been to several. I get informed my account will be credited and someone will phone in 24hours, it's nearly two weeks later. Today I get informed my number will get credited with R6,38 for the inconvenience. What a joke, they credit my account that I don't want and have been trying to get rid of for nearly six months, how about pay me my damn money back into the account it came from and where it belongs!!!! I've been paying none stop and that's how Vodacom sees fair! It's nearly an on going six months, I've never felt so cheated by a company. It comes with a Reference Number that has not helped me one bit either, it's still the same circus!!!!! Ref Number: 1- ********** 0122</p>

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2016, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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