JB
Justin B

1 reviews | Active since Jul 2020

30 Apr 2021, 09:08

Vodacom scores a FULL ZERO FOR SERVICE AND profesionalism

Long story short.

Vodacom pushed me to sign up for a viber line. When I accepted. They made such a mess from day one on the account. 1 YEAR later they want to fix everything now. I was sold a product that I did not even receive and it also can not do what they said AND the pricing is incorrect. After I was called by Valerie ( sales administrator ) who gave me good service, I asked her to let her Manager call me which I was told he will call after hours. I AM STILL WAITING FOR THE CALL. Shame on you manager.

Call Carla on *** by 11h00 today ( 30 / 04 / 2021 ) So YOU can sort out this mess which you guys ( vodacom ) caused. Everything is on voice recording.

0
Replies (1)
Vodacom
Vodacom's reply30 Apr 2021, 15:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team