Vodacom Schnodacom

Tried to upgrade at I store, but Vodacom system won’t allow me finance. Have had cell phone contract with Vodacom for 20 years and always paid my account. Have spent all day trying to fix this. Vodacom told I store that I must sort it out at a Voda Shop. Disgusting shop, disgusting treatment of clients. I resorted to dealing with upgrades department over the phone, also a nightmare experience. Finally spoke to Kgomotso who was the only one who seemed to know what she’s doing. Still waiting to get this resolved. Received sms saying query is closed, called again spoke to man called Bongi, told me they’re still working on it and he will phone me when it’s resolved. Most frustrating, wasted my entire day and still nowhere. Disgusting!!!!!!!