MK
Mbongeni K

1 reviews | Active since May 2016

29 May 2026, 14:28

Vodacom schemed me and seek more money from me

Hello

I am writing this review with a huge disappointment and dissatisfaction done by Vodacom on my account. Vodacom debited my account on 04 May 2026 I assumed it was based on May Day Public Holiday and that was fine on my side my debt is paid not my account in arrears.

To my shocking discovery of my life and I have been receiving sms stating my line has been activated and I thought it was just wrong text because my account is up to date then Wednesday 27 May 2026 Vodacom decided to deactivate my account and it is paid for this month and I just restarted my phone numerous times and even removing my SIM card to try and see the issue.

Today I visited Vodacom shop they told me my account is in arrears while it is paid up to date and they seek more payment while I made payment now I can’t use my number which I paid my debit order the *** number kept on dropping my call when I enquired why I was blocked and no answer and they seek more money on me while I made payment. There is no negligent regarding my payment and why my account was blocked without any proper reason and verification process done correctly on my account and payment

0
Replies (1)
Vodacom
Vodacom's reply30 May 2026, 10:10
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team