Vodacom "scheme" for extra revenue?

An upgrade on line was "wrongfully" redirected to a new line with extra costs. This has been reported immediately when we received our invoice. After contacting them, we are still in a 2 week delay to sort out the mess! Not one promise or recoding were met or send! But we have to pay the extra amount untill they can rectify the problem!! This after being a client for 30 odd years! Sales person Kenneth is no where! Sameera Chetty, Jay Carikas, etc knows about the delays from their side but we have to still pay until they rectify their mistakes! Pathetic! Vodacom Board should look into this mess! I do not even want to mention the struggle to get hold of the people you engaged!