TM
Tshepang M

1 reviews | Active since Sept 2009

10 Jan 2025, 12:20

Vodacom scarm

I have a contract with vodacom. On this account I gave them my account number to deduct the money from. As I am self employed I realised that I cannot honoured a debit order because my money doesn't get paid in one date. I started to pay by myself for over 12 months. I trusted this company so that I never realised even when ***** from me. In January I saw the money that was changed on my invoice. I went to Voda shop they told me that there are monies that was not allocated, I called vodacom they told me another story. I want them to go back and see where they stole my money and update my account. Even my account was R199 but today is R229 without notification. I want people to be CAREFUL of vodacom ****. I don't blame people who stop to pay them is karma.

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Replies (2)
Vodacom
Vodacom's reply10 Jan 2025, 14:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Jan 2025, 13:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have escalated your query to our Subscriber Collections Team to assist with the removal of the debit order. Based on the feedback provided the team has confirmed they have assisted and have removed the debit order as per your request.  Regards,  Consumer Website Team

Best regards,