VODACOM ****S PEOPLE

I have cancelled 2 vodacom contract on the following dates: 11 October 2021 11 November 2021 3 December 2021 3 January 2022 Each time I receive an sms stating: You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not Confirmed.

So each time I phone they promise to cancell and refund me. Calls may be listened to. I have no control over the fact that they do not email me. Fact is Up to end of January I still pay for a service I do not use. They just do not cancell the contract. Every time I talk to them it is a different answer and I receive no feedback from them. According to the first conversation they promised to pay me back. In Janaury they said they will credit my account, but only for the one month because they need a month's notice. Guess what! First notice was 11 October 2021, No refund up to date.