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Muriel F

1 reviews | Active since Sept 2021

02 Sept 2021, 10:49

Vodacom ****s Pensioners into Special Deals.

I was contacted by an agent from Like Mind on behalf of Vodacom, offering me a new deal, which included two free phones and promise of paying less. This was not the case, in actual fact I am now going to pay R122.97 more every month. I think it is absolutely scandalous that these people prey on the elderly. I have been a customer with Vodacom for 24 years and I find it quite outrageous to be treated with such disdain.

I went to the Vodacom Shop and was told that they could not help, but would send an email to the support team, which was duly done and told me to call various numbers, only to find that my calls were not answered, cut off or told to speak to a Bot named Tobi. I am old school I want person to person contact.

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Replies (2)
Vodacom
Vodacom's reply02 Sept 2021, 10:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MF
Muriel F's update04 Sept 2021, 16:15
Reviewer Update
There reply from Vodacom was an sms saying that the case had been closed and that they arrange to have the devices collected. I am still none the wiser as to whether or not the costs have reverted to the original costs. They do not even have the courtesy of calling me in person. I am very tempted cancel my contract and move to another service provider. I am so angry.