Vodacom ****s Old People and agrees with it

My Grandfather came in to upgrade his contract. To our shock Vodacom told him that he had already upgraded in May 2020 without his knowledge.

The service advisor told us that the following happens: 1. Vodacom contracts companies "Rewards" to call customers to help "save money" 2. The rewards company can upgrade them without any ID and or proof. 3. They target older people specifically because they are not street wise. 4. Even if you say "NO" they still upgrade you. 5. Vodacom is aware of their own contract ****s and still continues with the process. 6. The service advisor told us that this happens on a regular basis and is reported but Vodacom turns a blind eye.